Terms and conditions

 

George Teaches Limited
Terms and Conditions

Data that George Teaches Limited processes

You may be aware that some important legal changes have been made regarding the personal data that websites record. Unlike many other web based services George Teaches Limited does not share or sell your personal data to other organisations. However, the company does hold significant learning records and will process your data from time to time to identify areas for improvement.

You will need to accept these terms to create or access any George Teaches Limited product.

1. These Terms

1.1. What these Terms cover. These are the terms and conditions on which George Teaches Limited will provide you with access to course materials (the "Products").

1.2. These terms apply to the sale of the Products. Please read these terms carefully before purchasing any of the Products. Please click on the button marked "I Accept" at the end of these Terms if you accept them. If you refuse to accept these Terms, you will not be able to purchase any of the Products from the Website. Please print off a copy of these Terms for your records.

1.3. Why you should read them. Please read these Terms carefully before you make a purchase. These Terms tell you about George Teaches Limited, and how it will provide the Products to you, how you and the company may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these Terms, please contact the company to discuss it.

2. Information about George Teaches Limited

2.1. www.georgeteaches.co.uk (“the Website”) is operated by George Teaches Limited. The company is registered in England and Wales with Company Number 12218664 at the registered address of International House, 24 Holborn Viaduct, London, EC1A 2BN.

2.2. How to contact George Teaches Limited. You can contact the company by e-mailing george@georgeteaches.co.uk.

2.3. How George Teaches Limited may contact you. If the company has to contact you it will do so by telephone or by writing to you at the e-mail address or postal address you provided to us at the time of purchase.

2.4. “Writing” includes e-mails. When George Teaches Limited uses the words “writing” or “written” in these terms, this includes e-mails.

3. George Teaches Limited's contract with you

3.1. How George Teaches Limited will accept your order. The company's acceptance of your purchase will take place when the company e-mails you to accept it, at which point a contract will come into existence between you and the company.

3.2. If George Teaches Limited cannot accept your order. If the company is unable to accept your order, it will inform you of this and will not charge you for the Product(s).

3.3. In order to purchase a Product you must register on the Website and be over the age of 18. If you have already registered, you can log into your account using the email address and password that you provide to us when you registered.  If you are ordering the Products on behalf of someone who is under 18 during the purchasing process you may request a Nominated Person to have access to the Products. You authorise your Nominated Person to access and use the Products on your behalf and acknowledge that any actions of the Nominated Person will be deemed to have been carried out by you.

3.4. Although anyone under age 18 (minor person) is not able to purchase a Product or accept the terms, a parent or guardian can accept the terms on their behalf. Acceptance of the terms by the parent or guardian will appoint the minor person as a Nominated Person. The appointment by the parent or guardian will authorise the Nominated Person to access and use the Products and acknowledges that any actions taken by the Nominated Person will be deemed to have been carried out by the parent or guardian. 

3.5. George Teaches Limited reserves the right to withdraw at anytime any of the Products advertised for sale on the Website.

4. George Teaches Limited's Products

4.1. A full description of the Products are available on the Website.

4.2. Except as set out in the description of the Products on the Website no additional materials and/or tuition will be provided by George Teaches Limited.

4.3. Upon receipt of the confirmation email from George Teaches Limited you or your Nominated Person will be granted access to the relevant Product.

4.4. The Product may only be accessed by you or your Nominated Person. You may not transfer your rights to any other person or provide access to the Products to any other person other than a Nominated Person.

4.5. George Teaches Limited operates a zero tolerance policy in relation to inappropriate behaviour of students. The company reserves the right to suspend access to the Products under appropriate circumstances.

5. System Requirements

5.1. Please note it is your responsibility to check that your computer is compatible with the minimum specification requirements that relates to the Products you are ordering, you acknowledge and accept that George Teaches Limited cannot be held responsible for any technical problems you encounter following the purchase of the Products.

5.2. The minimum system requirements are:

5.2.1. broadband connection, minimum download 1mb, upload 500kb;

5.2.2. browser, firefox V19+, Google Chrome V25+, IE V10+;

5.2.3. Windows XP / 7, MacOS V9+

6. Service Support

6.1. If you have any issues or problems with George Teaches Limited's Website or any of the Products, please complete a contact form on the Website outlining the problems you are experiencing.

6.2. George Teaches Limited will endeavour to respond to your query within 48 hours of receipt of your completed form. You acknowledge that at busy times the company's response times may be longer but if you do not hear from us within 48 hours please resend your contact form.

7. Your rights to make changes

If you wish to make a change to the Products you have ordered, please contact George Teaches Limited. The company will let you know if the change is possible. If it is possible the company will let you know about any changes to the price of the Products, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to proceed with the change.

8. George Teaches Limited's rights to make changes

8.1. Minor changes to a Product. George Teaches Limited may change a Product to:

8.1.1. reflect changes in relevant laws and regulatory requirements; and

8.1.2. to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the Product.

8.2. From time to time George Teaches Limited may make modifications, enhancements or issue clarifications to the Products. You will be provided with access to such changes free of charge to the extent that the changes affect the Products ordered by you.

9. Suspending the Products

9.1. George Teaches Limited is not responsible for delays outside its control. If the company's supply of the Products is delayed by an event outside its control then it will contact you as soon as possible to let you know and it will take steps to minimise the effect of the delay or disruption. Provided the company does this it will not be liable for delays caused by such events, but if there is a risk of substantial delay you may contact the company to end the contract and receive a refund for any Products you have paid for but not received.

9.2. Reasons George Teaches Limited may suspend the supply of the Products to you. The company may have to suspend the supply of a Product to:

9.2.1 deal with technical problems or make minor technical changes;

9.2.2. update the Product to reflect changes in relevant laws and regulatory requirements;

9.2.3. make changes to the Product notified by us to you (see clause 8);

9.2.4. if you breach these Terms.

9.3. Your rights if George Teaches Limited suspends the supply of the Products. The company will contact you in advance to tell you that it will be suspending the supply of the Products, unless the problem is urgent or an emergency. If the company has to suspend the Products for longer than 48 hours in any 7 day period it will adjust the price so that you do not pay for the Products while they are suspended. You may contact the company to end the contract for a Product if it suspends it, or tell you that the company is going to suspend it, in each case for a period of more than 14 days and the company will refund any sums you have paid in advance for the Product in respect of the period after you end the contract.

9.4. George Teaches Limited may also suspend supply of the Products if you do not pay. If you do not pay the company for the Products when you are supposed to and you still do not make payment within 20 days of the company reminding you that payment is due, the company may suspend supply of the Products until you have paid the company the outstanding amounts. The company will contact you to tell you it is suspending supply of the Products. The company will not suspend the Products where you dispute the unpaid invoice. The company will not charge you for the Products during the period for which they are suspended. As well as suspending the Products the company can also charge you interest on your overdue payments. 

10. Your rights to end the contract

10.1. You can always end your contract with George Teaches Limited:

10.1.1. if you want to end the contract because of something George Teaches Limited has done or have told you it is going to do, see clause 10.2;

10.1.2. if you have just changed your mind about the Products, see clause 10.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions;

10.1.3. in all other cases (if George Teaches Limited is not at fault and there is no right to change your mind).

10.2. Ending the contract because of something George Teaches Limited has done or is going to do. If you are ending a contract for a reason set out in clauses 10.2.1 to 10.2.4 below the contract will end immediately and the company will refund you in full for any Products which have not been provided and you may also be entitled to compensation. The reasons are:

10.2.1. George Teaches Limited has told you about an error in the price or description of the Products you have ordered and you do not wish to proceed;

10.2.2. there is a risk that supply of the Products may be significantly delayed because of events outside George Teaches Limited's control;

10.2.3. George Teaches Limited has suspended supply of the Products for technical reasons, or notify you that it is going to suspend them for technical reasons, in each case for a period of more than 3 months; or

10.2.4. you have a legal right to end the contract because of something George Teaches Limited has done wrong.

10.3. Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most Products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

10.4. How long do I have to change my mind? You have 14 days after the day George Teaches Limited e-mails you to confirm the company has accepted your order. However, once you have started using the Products you cannot change your mind, even if the period is still running. If you cancel after you have started using the Products, you must pay the company for your use of the Products up until the time you tell the company that you have changed your mind.

11. How to end the contract with George Teaches Limited (including if you have changed your mind)

11.1. Tell George Teaches Limited you want to end the contract. To end the contract with the company, please let the company know by doing one of the following:

11.1.1. E-mail. E-mail George Teaches Limited at george@georgeteaches.co.uk.

11.1.2. Online. Complete the form on George Teaches Limited's Website.

11.2. How George Teaches Limited will refund you. The company will refund you the price you paid for the Products including delivery costs, by the method you used for payment. However, the company may make deductions from the price, as described below.

11.3. Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind, George Teaches Limited may deduct from any refund an amount for the supply of the Products for the period for which it was supplied, ending with the time when you told the company you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.

11.4. When your refund will be made. George Teaches Limited will make any refunds due to you as soon as possible.  If you are exercising your right to change your mind then:

11.4.1. if the Products are goods and George Teaches Limited has not offered to collect them, your refund will be made within 14 days from the day on which the company receives the Product back from you or, if earlier, the day on which you provide the company with evidence that you have sent the Product back to it. For information about how to return a Product to the company, see clause 9.2;

11.4.2. in all other cases, your refund will be made within 14 days of your telling George Teaches Limited you have changed your mind.

12. George Teaches Limited's rights to end the contract

12.1. George Teaches Limited may end the contract if you break it. The company may end the contract for a Product at any time by writing to you if:

12.1.1. you do not make any payment to George Teaches Limited when it is due and you still do not make payment within 20 days of the company reminding you that payment is due;

12.1.2. you breach these Terms.

12.2. George Teaches Limited may withdraw the Products. The company may write to you to let you know that it is going to stop providing the Products. The company will let you know at least six months in advance of its stopping the supply of the Products and will refund any sums you have paid in advance for Products which will not be provided.

13. If there is a problem with the Products

How to tell George Teaches Limited about problems. If you have any questions or complaints about the Products, please contact the company. You can write to us at george@georgeteaches.co.uk.

14. Price and payment

14.1. Where to find the price for the Products. The price of the Products (which includes VAT) will be the price indicated on the order pages when you placed your order. George Teaches Limited take all reasonable care to ensure that the price of the Products advised to you is correct. However please see clause 14.3 for what happens if the company discovers an error in the price of the Products you order.

14.2. George Teaches Limited will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date the company supplies the Products, it will adjust the rate of VAT that you pay, unless you have already paid for the Products in full before the change in the rate of VAT takes effect.

14.3. What happens if George Teaches Limited got the price wrong. It is always possible that, despite the company's best efforts, some of the Products it sells may be incorrectly priced. The company will normally check prices before accepting your order so that, where the Products’s correct price at your order date is less than the company's stated price at your order date, it will charge the lower amount. If the Products’s correct price at your order date is higher than the price stated to you, the company will contact you for your instructions before it accepts your order.

15. Our responsibility for loss or damage suffered by you

15.1. George Teaches Limited is responsible to you for foreseeable loss and damage caused by it. If the company fails to comply with these Terms, it is responsible for loss or damage you suffer that is a foreseeable result of it breaking this contract or failing to use reasonable care and skill, but it is not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both the company and you knew it might happen, for example, if you discussed it with the company during the sales process.

15.2. George Teaches Limited does not exclude or limit in any way its liability to you where it would be unlawful to do so. This includes:

15.2.1. liability for death or personal injury caused by George Teaches Limited's negligence or the negligence of its employees, agents or subcontractors; for fraud or fraudulent misrepresentation;

15.2.2. for breach of your legal rights in relation to the Products including the right to receive Products which are:

(a) of satisfactory quality; fit for any particular purpose made known to George Teaches Limited;

(b) supplied with reasonable skill and care.

15.3. If defective digital content which George Teaches Limited has supplied damages a device or digital content belonging to you and this is caused by the company's failure to use reasonable care and skill it will either repair the damage or pay you compensation. However, it will not be liable for damage which you could have avoided by following the company's advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by the company.

15.4. George Teaches Limited is not liable for business losses. The company only supplies the Products for domestic and private use. If you use the Products for any commercial, business or re-sale purpose the company will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

16. How George Teaches Limited may use your personal information

16.1. How George Teaches Limited will use your personal information. The company will use the personal information you provide to us:

16.1.1. to supply the Products to you;

16.1.2. to process your payment for the Products; and

16.1.3. if you agreed to this during the order process, to give you information about similar Products that George Teaches Limited provides, but you may stop receiving this at any time by contacting the company.

16.2. George Teaches Limited will only give your personal information to third parties where the law either requires or allows the company to do so.

17. Other important terms

17.1. George Teaches Limited may transfer this agreement to someone else. The company may transfer its rights and obligations under these terms to another organisation. The company will contact you to let you know if it plans to do this.

17.2. You need George Teaches Limited's consent to transfer your rights to someone else (except that you can always transfer the company's guarantee). You may only transfer your rights or your obligations under these terms to another person if the company agrees to this in writing.

17.3. Nobody else has any rights under this contract. This contract is between you and George Teaches Limited. No other person shall have any rights to enforce any of its terms.

17.4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

17.5. Even if George Teaches Limited delays in enforcing this contract, it can still enforce it later. If the company does not insist immediately that you do anything you are required to do under these terms, or if the company delays in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent the company taking steps against you at a later date. For example, if you miss a payment and the company does not chase you but it continues to provide the Products, the company can still require you to make the payment at a later date.

17.6. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the Products in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the Products in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the Products in either the Northern Irish or the English courts.